Tag Archives: device compliance

Intune Default Device Compliance Policy fails “Enrolled user exists”

Some devices were failing the Intune “Default Device Compliance Policy”.  This in turn was preventing access to 365 resources due to a Conditional Access policy requiring a compliant device.  The policy was failing with “Enrolled user exists”

 

 

 

The non complaint policy showed a logged in user as an account that was disabled.

Logging on as the normal user, navigating to: https://portal.manage.microsoft.com/ and selecting the device, performing a sync from the intune portal and then waiting 30 minutes or so the device was now showing compliant.

References:

https://www.reddit.com/r/Intune/comments/gntqmk/noncompliant_devices_enrolled_user_exists/